Questions, answered.
Everything you might want to know about the lens, the fit, and getting your frames to the door. Still unsure? The atelier is a message away.
The lens
One optical standard across the whole house — never the upsell.
Nearly every frame in the maison ships with a polarized, UV400 lens as standard — polarization is never a paid upgrade. The one exception is the Premium Shield, whose panoramic one-piece lens is UV400 without polarization. Every lens in the house, polarized or not, blocks 100% of UVA and UVB.
UV400 blocks 100% of light up to 400 nanometres — which covers the full UVA and UVB spectrum. It's the quiet guarantee underneath every tint and mirror finish, working the same whether your lens is a deep smoke or an ice-blue mirror.
A smoke or gradient lens reduces brightness while keeping colours true — our most versatile, everyday choice. A mirror finish adds a reflective outer coating that cuts glare further and hides the eyes, ideal for bright water, snow and high sun. Both are polarized and UV400; it's purely a matter of look and light.
Most full-rim silhouettes accept prescription lenses through our partner labs. Half-rim and one-piece shield frames — including The Signature — are non-prescription by design. Reach out to the atelier with your silhouette and we'll confirm what's possible before you order.
Fit & sizing
Adult and petite fits across fifteen silhouettes — built for the way you live.
Every product page lists lens width, bridge and temple length in millimetres. If you have a frame you already love, measure those three numbers and match them. As a rule, our wrap and shield silhouettes run for medium-to-large faces, while the square and aviator cuts suit a broader range.
We do. Our Petite line is sized for ages 5–16 with the same polarized, UV400 standard as the adult house — flexible, lightweight and built for the dugout, the bike and everywhere between.
Our sport and cycling wraps use grippy TR90 temples and, on select models, rubberised nose pads that hold under sweat and movement. If you want the most secure hold, look to the All-Sport Wrap and the Shield silhouettes.
Orders & shipping
Quietly fast, fully tracked, and complimentary past a small threshold.
Every order over $35 ships complimentary within the United States. Below that, a flat standard rate applies and is shown at checkout before you confirm.
Orders are dispatched within one to two business days. Standard delivery then takes three to five business days; expedited options are offered at checkout. You'll receive tracking by email the moment your frames leave the atelier.
We currently ship across the United States, with select international destinations at checkout. Duties and taxes for international orders are calculated and shown before you confirm — no surprises at the door.
If your order hasn't shipped, we'll happily amend or cancel it. Message the atelier with your order number as soon as you can and we'll do our best to catch it before dispatch.
Returns & guarantee
Thirty days to decide, and a guarantee that stands behind the craft.
Return any unworn frame within 30 days for a full refund or exchange. Keep the original case and packaging, and start the process from your account or by messaging the atelier — we'll send a prepaid label for U.S. returns.
Every pair is inspected by the atelier before dispatch. If your frames arrive damaged, or a manufacturing fault appears with normal wear, contact us with your order number and we'll replace them — it's covered by our 30-day guarantee.
For most silhouettes we offer replacement lenses at a reduced house rate. Send us your reference number and we'll confirm availability and pricing for your specific frame and lens finish.
Care
A little ritual keeps the clarity — and the object — at its best.
Rinse with lukewarm water to lift any grit, then dry with the supplied microfibre cloth. Avoid paper towels, shirt hems and household cleaners — they can micro-scratch the coating over time. A drop of mild soap is fine for stubborn marks.
Always in the case when they're off your face — lenses down is the one habit to avoid. Keep them out of a hot car or direct sun for long stretches, which can stress the frame and coatings.
They'll handle splashes and spray with ease — our fishing and sport wraps are built for it. After contact with salt or chlorinated water, just rinse with fresh water and dry to keep the finish pristine.
Talk to the atelier.
No bots, no scripts — a small team who knows the frames, ready when you are.
Live chat
The fastest route. Weekdays, 9–6 ET — usually answered in minutes.
Start a chat →Write to us
For orders, fit advice and prescriptions. We reply within one business day.
care@xagger.com →By phone
Prefer a voice? Call the house line weekdays, 9–6 ET.
+1 (888) 924-4377 →